Welcome to the Jelly and Ducky Help Center — your one-stop spot for all common questions about orders, shipping, returns, and more.

1. What is Jelly and Ducky?

Jelly and Ducky is a fun, creative plush and accessories brand inspired by our YouTube community! We create meme plushies, keychains, gifts, and more — all designed to bring smiles and silliness to fans around the world. Visit our YouTube Channel

2. Where do you ship from?

Most of our items ship from the United States (Florida), while select products may be fulfilled by our trusted global suppliers depending on availability.

3. Do you ship internationally?

Yes! We offer worldwide shipping. Rates and delivery times vary depending on your location and the product’s fulfillment source.

4. How long does shipping take?

Shipping times vary, but here’s what you can expect:

• USA: 5–10 business days

• UK & Europe: 7–14 business days

• Rest of World: 10–20 business days

Note: Some meme or brainrot items may ship separately or take slightly longer during peak times.

5. How can I track my order?

Once your order is processed, you’ll receive a tracking link via email. You can also check your order status anytime by visiting the Track Your Order page.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please read our Return Policy for full details.

7. What if my item arrives damaged or incorrect?

Oh no! If you received a defective or wrong item, please contact us immediately at jellysmerch@gmail.com with your order number and a photo, and we’ll make it right.

8. Are your plushies safe for kids?

Yes! Our plushies are made with kid-safe, non-toxic materials. However, some may contain small parts, so we recommend adult supervision for ages under 

📫 Still have questions?
Reach out via our Contact Page or email us directly at jellysmerch@gmail.com