Refund policy

At Jelly and Ducky, our goal is to make sure you’re happy with your order. If there’s an issue, we’re here to help and will do our best to make it right.

Return Window

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • Item must be unused, unworn, and in original condition
  • Must include original packaging and tags
  • Proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
jellysmerch@gmail.com

Include your order number and reason for return. Our team will review your request and provide return instructions.

Please do not send items back without contacting us first, as all returns must be authorized.

Return Address

Approved returns should be sent to:

📍 3848 NW 125th Street, Opa-Locka, FL 33054, United States

Return Shipping

Customers are responsible for return shipping costs unless the item is:

  • Damaged
  • Defective
  • Incorrect

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We’ll resolve it as quickly as possible.

Restocking Fees

We do not charge any restocking fees on returned items.

Final Sale Items

We currently do not have final sale items. All products are eligible for return as long as they meet the conditions outlined in this policy.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: 5–10 business days

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.

Order Cancellations

Orders can be canceled within 12 hours of purchase, as long as they haven’t been processed for shipping.

European Union Customers

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, in line with consumer protection laws.

Need Help?

If you have any questions, contact us at:
jellysmerch@gmail.com

We typically respond within 24 hours.

Last updated: April 2026