📦 Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

How to Start a Return

To start a return, contact us at jellysmerch@gmail.com. Please note that returns should be sent to the following address:

📍 5011 East 2nd Avenue, Hialeah, FL 33013, United States

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

📩 For any questions about your return, reach us at jellysmerch@gmail.com

🔧 Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

• Your item is defective

• Your item is damaged

• You received the wrong item

We’ll work quickly to resolve the issue.

🔁 Exchanges

To make an exchange, please return your item first. Once your return is accepted, place a new order for the item you want.

🇪🇺 European Union Cooling-Off Period

If your item is being shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition with tags and proof of purchase.

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💰 Refunds

Once we receive and inspect your return, we’ll notify you whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Refunds are processed within 5–7 business days once approved. No restocking fees apply.

⏳ If more than 15 business days have passed since your return was approved, contact us at jellysmerch@gmail.com.