Shipping policy

Thank you for shopping with Jelly and Ducky! Below are the details on how your orders are processed and delivered.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. This includes order verification, quality checks, and packaging.

Orders are not processed on weekends or public holidays. During peak periods or promotions, processing times may be slightly extended.

Shipping Locations

We offer worldwide shipping.

Orders are fulfilled from our main warehouse in Miami, Florida, as well as trusted international fulfillment partners. We always ship from the location that ensures the fastest and most efficient delivery based on your region and product availability.

Estimated Delivery Times

Delivery times vary depending on your location:

  • United States: 5–10 business days
  • United Kingdom & Europe: 7–14 business days
  • Rest of World: 10–20 business days

Please note these are estimated timeframes and may vary due to customs processing, carrier delays, or peak seasons.

Shipping Costs

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method (standard or expedited, where available).

All applicable costs will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking updates may take 24–48 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes depending on your country’s regulations.

These charges are determined by your local authorities and are the responsibility of the customer.

Delays

While we aim to meet estimated delivery times, delays can occur due to factors outside our control, including:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • High seasonal demand

We appreciate your patience in such cases.

Need Help?

If you have any questions about your order or shipping status, please contact us at:

jellysmerch@gmail.com

We typically respond within 24 hours.

Last updated: April 2026